A recent discussion on the WEB4LIB listserv covered options for reference and service desk statistics packages. Several librarians created in-house solutions using spreadsheets and Google Forms. But the following products were suggested:
- Desk Tracker – Web-based statistics service from Compendium Library Services.
- Gimlet – Track questions, build a knowledge-base, and create reports the (successor to LibStats).
- LibAnalytics – SpringShare’s (home of LibGuides) service to track and analyze library statistics.
- RefTracker DeskStats – Electronic tally sheets and in depth statistical analysis from AltaRama.
Please let us know if you have others to recommend.