Reference Desk Statistics Options

Bar ChartA recent discussion on the WEB4LIB listserv covered options for reference and service desk statistics packages.  Several librarians created in-house solutions using spreadsheets and Google Forms.  But the following products were suggested:

  • Desk Tracker – Web-based statistics service from Compendium Library Services.
  • Gimlet – Track questions, build a knowledge-base, and create reports the (successor to LibStats).
  • LibAnalytics – SpringShare’s (home of LibGuides) service to track and analyze library statistics.
  • RefTracker DeskStats – Electronic tally sheets and in depth statistical analysis from AltaRama.

Please let us know if you have others to recommend.